Returns
We want you to be completely satisfied with your purchase. Our 30-day Return Policy is designed to make returns straightforward and hassle-free. Please read the details below to understand how our returns process works.
Â
Our 30-Day Return Policy
You can return any product within 30 days of receipt if it meets the following conditions:
- The product must be in the same condition as received, without any additional damage, wear, or alterations.
- All original accessories, packaging, and documentation must be included.
- Initiate the return within the 30-day return period.
Â
Reason For Return
Accepted reason for return are:
- Exchanges
- Change of Mind/Cancellation after dispatch
- Wrong item received
- Faulty goods
- Item was damaged in transit
Â
How to Initiate a Return
- Contact Sold On’s Customer Service
Email or call us to request a return. Provide your order number and reason for return. - Package Your Product Securely
Use the original packaging, if possible, to protect the product during return transit. Include all accessories and documentation. - Follow Our Return Instructions
We’ll guide you through the next steps, including how to ship your item back to us.
Â
Inspection and Refunds
Once we receive your return, our team will inspect the product to ensure it meets our return conditions.
- If the return is approved, we’ll issue a refund of the purchase price, excluding original shipping costs.
- Refunds are processed to the original payment method within 14 business days after acceptance.
Â
If the product does not meet our return conditions, we may refuse the return and send the item back to you.
Missing Shipments
If an order has not arrived please contact support for help.
Important Notes
- Customers are responsible for return shipping costs unless the return is due to an error or fault on our part.
- Products showing significant wear, damage, or missing critical components may be ineligible for a refund.
Â
Need Help?
Our friendly customer service team is here to make your return as smooth as possible. If you have any questions or need assistance, don’t hesitate to reach out to support.
